Managing Real-time Mention Notifications

Learn how to effectively manage and customize your real-time notifications for podcast mentions in Podscan. This guide covers all aspects of notification setup and optimization.

Overview

Podscan's notification system allows you to:

• Receive instant alerts for new mentions
• Get daily/weekly summaries
• Integrate with external systems
• Manage notification volume

Notification Types

1. Instant Email Notifications

• Sent immediately when mentions are found
• Include transcript excerpts with timestamps
• Limited to 10 emails per hour. Maximum of 25 emails per day. If you hit these limits, don't worry. Your mentions are still being found.

2. Summary Emails

• Daily rollup of your mentions
• Organized by alert and podcast
• Include highlight snippets
• Lists the first 25 mentions. You'll find everything else on Podscan.fm and, if enabled, in the CSV data

3. Webhook Notifications

• Real-time JSON payloads
• Complete mention data
• Timestamp information
• Episode and podcast metadata

Configuration Steps

Setting Up Email Notifications

1. Navigate to Alert Settings
2. Enable "Send notification emails"
3. Add your email address(es)
4. Choose notification frequency
5. Optional: Enable CSV attachments for summary emails

Configuring Summary Digests

1. Enable "Send summary emails"
2. Select summary interval (Daily)

Managing Volume Limits

To stay within the 10/hour and 25/day limits:

• Prioritize critical alerts
• Use summary digests for lower-priority mentions
• Implement webhook integration for high-volume monitoring

Our volume limits are in place to prevent Podscan from spamming your email folders. They can be customized by our admins on a per-team basis.

Best Practices

1. Email Management

• Use dedicated email addresses
• Set up email filters
• Create separate folders for mentions

2. Notification Strategy

• High-priority: Instant notifications
• Medium-priority: Daily summaries
• Low-priority: Weekly digests

Troubleshooting

Common notification issues:

• Missing notifications: Check spam folders and limits
• Delayed notifications: Verify webhook endpoint performance
• Duplicate notifications: Review team settings, and check for. duplicate alerts. Disable all but one.

Next Steps

• Set up webhook integration for automated workflows
• Create collections to organize important mentions
• Configure team notification preferences

Need to modify your notification limits? Contact the Podscan team for custom options.

Updated on: 05/11/2024