Managing Real-time Mention Notifications

Learn how to effectively manage and customize your real-time notifications for podcast mentions in Podscan. This guide covers all aspects of notification setup and optimization.

Overview

Podscan's notification system allows you to:

- Receive instant alerts for new mentions
- Get daily/weekly summaries
- Integrate with external systems
- Manage notification volume

Notification Types

1. Instant Email Notifications

- Sent immediately when mentions are found
- Include transcript excerpts with timestamps
- Limited to 10 emails per hour. Maximum of 25 emails per day. If you hit these limits, don't worry. Your mentions are still being found.

2. Summary Emails

- Daily rollup of your mentions
- Organized by alert and podcast
- Include highlight snippets
- Lists the first 25 mentions. You'll find everything else on Podscan.fm and, if enabled, in the CSV data

3. Webhook Notifications

- Real-time JSON payloads
- Complete mention data
- Timestamp information
- Episode and podcast metadata

Configuration Steps

Setting Up Email Notifications

Navigate to Alert Settings
Enable "Send notification emails"
Add your email address(es)
Choose notification frequency
Optional: Enable CSV attachments for summary emails

Configuring Summary Digests

Enable "Send summary emails"
Select summary interval (Daily)

Managing Volume Limits

To stay within the 10/hour and 25/day limits:
- Prioritize critical alerts
- Use summary digests for lower-priority mentions
- Implement webhook integration for high-volume monitoring

Our volume limits are in place to prevent Podscan from spamming your email folders. They can be customized by our admins on a per-team basis.

Best Practices

Email Management
- Use dedicated email addresses
- Set up email filters
- Create separate folders for mentions

Notification Strategy
- High-priority: Instant notifications
- Medium-priority: Daily summaries
- Low-priority: Weekly digests

Troubleshooting

Common notification issues:
- Missing notifications: Check spam folders and limits
- Delayed notifications: Verify webhook endpoint performance
- Duplicate notifications: Review team settings, and check for. duplicate alerts. Disable all but one.

Next Steps

- Set up webhook integration for automated workflows
- Create collections to organize important mentions
- Configure team notification preferences

Need to modify your notification limits? Contact the Podscan team for custom options.

Updated on: 05/11/2024